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Helpdesk Analyst 1
An excellent career opportunity is currently available for a Helpdesk Analyst 1 located at Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide excellent customer service and IT support to our associates in a collaborative, team environment.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
A stable organization that has grown organically with our clients - we have experienced 20% growth annually
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware & mobile devices
Respond to queries either in person, via email or over the phone
Take ownership of computer related issues and communicate resolution with the user
Write training manuals and train users
Assist and provide instruction on the basics of best practices for the user community
Maintain daily performance of computer systems
Ask questions to determine nature of problem & walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems and clean computers
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Assist and provide instructions on the usage of the company’s telephone system
Provide first level support to the company’s printer systems and escalate any larger issues to the leasing company
Associates Degree, or equivalent professional experience
Minimum 2 years of personal computing break/fix experience
Computer related hardware, software & troubleshooting techniques.
Operating Systems such as Windows XP, 7, 8, 10.
Microsoft Office Suites. (2010, 2013)
Excellent documentation skills
Good written and verbal communication skills
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation