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Associate Support Team Member, Mobility

An excellent career opportunity is currently available for an Associate Support Team Member, Mobility located at Aires Pittsburgh, PA office.  This exciting opportunity is in a high growth environment where you will utilize your significant experience in administration and customer service to provide support on billings and monitoring reports for household good shipments.

 

Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

 

We Have…

  • A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
  • A stable organization that has grown organically with our clients
  • A promotion rate of 20% and the opportunity to work from home after a year and a full benefits package including a 401K match

 

Position Responsibilities:

  • Provides general support to the Mobility Specialists, allowing the Relocation Specialist more time to spend on the phone with their clients and transferees
  • Communicates with the Mobility Specialist and other department members to provide updates and information pertaining to tranferee's moves.  
  • Processes billing of relocation (family services) and household goods shipments
  • Pursues client required information and documents
  • Updates systems accordingly

 

Basic Qualifications:

  • High school diploma or GED
  • 1–3 years relevant customer service or administrative experience

 

Additional Qualifications: 

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

 

 

EOE AA M/F/Vet/Disability

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