Due to our growth in the region, an excellent career opportunity is currently available for a Senior Client Service Manager located in San Jose/Los Gatos, CA. This exciting opportunity is in a high growth environment where you will utilize your experience to contribute to the development of the business to business relationship between the client and Aires.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
A financially stable organization with a history of 15%-20% organic annual growth
A competitive compensation, a high internal promotion rate and a full benefits package including a 401K match
The Client Service Manager (CSM) contributes to the development of the business to business relationship between the client and Aires.
Manages the successful transition of new clients, including clients directly managed by the CSM and those supported by other team members
Provides client support services, including: meeting with client to discuss and document Aires performance; assisting the client identify solutions to relocation program (policy or operational) challenges; completing reports (including annual client survey); invoicing and helping to identify and resolve problem areas (internal and with client); informing management of any client issues/challenges with suggested solutions
Initiates client performance review and completes a formal review of each client on a quarterly basis internally (i.e. with appropriate team members/Aires Management) and externally (with the client)
Shares additional service options with clients and the value that these services would add to the relationship
Provides leadership in maintaining client relationships working with the Policy & Property Consultant, Mobility Specialist and Account Manager to ensure the overall success of the relationship
Assists and leads Aires with the re-negotiation and/or renewal of client service agreements
Bachelor’s degree from four-year college or university and/or equivalent combination of education and experience
Minimum of 5 years relocation industry experience, some or all of which involved client retention and/or handling real estate
Certified Relocation Professional (CRP) a plus.
Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed