An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Singapore office. This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide excellent customer service and IT support to our associates in a collaborative, team environment.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
Our Helpdesk team is responsible for ensuring that everyone at Aires receives technical support through outstanding customer service, in-depth problem solving, and timeliness. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail.
The ideal candidate will be well-organized, proactive, and process-oriented, with a keen attention to detail and an exceptional ability to multitask and prioritize work. They will be able to collaborate both within the help desk team and other IT/OPS teams to solve problems, strengthen their skillset and knowledge base. They will have sound judgment, good written and verbal communication skills, and impressive customer service skills.
An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
A financially stable organization with a history of 15%-20% organic annual growth
Provide technical assistance and support for computer systems, software, and hardware & mobile devices - both on-site and remotely
Respond to queries either in person, email, Skype/Zoom, or over the phone
Take ownership of computer related issues and communicate resolution with the user
Assist and provide instruction on the basics of best practices for the user community
Maintain daily performance of computer systems
Image operating systems on company assets and help maintain multiple images
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems and clean computers
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users and assist with usage
Assist and provide instructions on the usage of the company’s telephone system
Provide first level support to the company’s printer systems and escalate any larger issues to the leasing company
Ensure asset inventory is maintained, updated, and documented at each office location
Order inventory and maintain purchase orders until completion
Provide second-level 24X7 on-call support within the team's rotation
Bachelor's Degree preferred. Associates Degree, or equivalent professional experience required
1- 2 years of personal computing break/fix experience
Certifications preferred: A+, Network+, MSCE, etc.
Active Directory administration and support, Citrix, ThinClient, and Office 365
Asset management tools like Addigy, Labtech, Snipe-IT or similar