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Staff Mobility Specialist
London, United Kingdom
An excellent career opportunity is currently available for a Staff Mobility Specialist located at Aires London office. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to successfully manage the international and domestic relocation for corporate accounts, overseas and domestic partners, and private transferees.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
A stable organization that has grown organically with our clients - we have experienced 20% growth annually
Manages international and domestic household goods shipments and family services for corporate accounts and their corporate transferees
Acts as the concierge and communicates with and between the relocation transferees, the client, internal Aires support members, and all service providers
Makes the timely decisions required to provide a seamless relocation for the transferee and their family
Provides the family with insulation from unnecessary and confusing multiple communication points, such as origin and destination partners involved in delivering household goods and services
Manages updates to the Aires Operating System form the onset of the relocation through each stage of the process
Documents all key correspondence and communication with the transferee and partners
Coordinates with all internal department/functions to ensure successful transferee
Exhibits a commitment to accurate and expedient billing to maximize Aires profitability.
Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable
Associate or Bachelor’s Degree, preferred but not required
2–3 years of relocation service delivery experience
Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners
Excellent verbal and written communication skills
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Strong decision making ability using business facts and good judgment
Strong analytical and problem-solving skills
Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
Genuine desire to help others
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
Team oriented mindset, with a strong sense of care and urgency
Computer skills: MS Office (MS Word, Excel, Outlook, PowerPoint)