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Associate Policy & Property Consultant
An excellent career opportunity is currently available for an Associate Policy & Property Consultant located at Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to successfully interface with the client and relocating families to provide international relocation program administration and management, international real estate services and expense tracking and reporting services.
Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%
A stable organization that has grown organically with our clients - we have experienced 20% growth annually
Assist in development, maintenance and implementation of corporate relocation programs and policies
Maintain “corporate presence” on customer’s behalf (either on-site at corporate customer facilities or at Aires location), and administer corporate relocation policy, maintaining an awareness of ongoing relocation activity and becoming involved in problem-solving as requested or as is appropriate
Communicate corporate policy issues with relocating family according to the Program Management procedures and guidelines reference manual
Communicate with relocating family to determine specific international real estate needs associated with their relocation
Contact appropriate international real estate service partners to meet the relocating family’s needs and request the appropriate market appraisals, marketing plans, and property management services
Administer Expense Tracking program as required by each individual account
Optimize service and profitability on Real Estate services by effective partner selection and timely set up of financial information
Associate or Bachelor’s Degree, preferred but not required
Minimum of 3 years relocation industry and/or real estate industry experience
Minimum of 3 years customer service experience
Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners
Excellent verbal and written communication skills
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Strong decision making ability using business facts and good judgment
Strong analytical and problem-solving skills
Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Computer skills: MS Office (MS Word, Excel, Outlook, PowerPoint)
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.